Introduction

Please read this privacy statement carefully.

This privacy statement explains how we use information we collect about you through this website, owned and operated by Motion Planet bv, as well as through other mobile sites, applications (apps), widgets, conferences, events, electronic newsletters, communications, or other services (collectively the “Services”) that link to this privacy statement.

This website and this privacy statement are intended for a Belgian and Dutch audience.

We strive to handle your information in a manner that is fair and consistent with your expectations, and we encourage you to read the information in this privacy statement and confirm that you have read it.

What data do we collect from you?

The data we receive and how we use it depends on what you do when you visit our website or use our webshop.

Your personal data

Personal data is information that can specifically identify you, such as your:

• first name and last name;
• address, telephone number, email address, or other contact information;
• username;
• interests and qualifications;
• Cookies: This website uses Google Analytics, a web analysis service provided by Google Inc. (“Google”).
• IP (Internet Protocol) address when this address is associated with a specific user.

We collect personal data about our users in two ways:

1. when you provide information to us directly, such as by entering personal data on certain pages of the website. For example, when you fill out a form for a custom quote, when you send us a message via the website, or when you create an account or make a purchase on our webshop.
2. automatically, specifically via cookies. Cookies are small files placed on your computer by websites you visit. They are used everywhere to make websites work or work more efficiently, and to provide information to the website owners. More information regarding cookies can be found in the cookie policy on the homepage.

How does Motion Planet use personal data?

We may use the information you have shared with us via this website and relevant Services for the following purposes:

• to respond to your requests;
• to provide the services or information you requested;
• to allow you to register certain products or services or to improve their functionality;
• to resolve or track the status of any issues with consumers and/or products or services;
• to manage our relationship with you and enable any necessary follow-up (e.g., by storing relevant information and preferences for a reasonable period of time);
• to enter into or execute a contract with you (e.g., in case you wish to order products or services from us);
• to allow you to participate in our online communities, including social media and blogs;
• to contact you with information that may be of interest to you – see further the section ‘Marketing and Information’;
• for the preparation of order confirmations, invoices, and quotes;
• to be able to ship and return ordered products;
• to create a user account/login;
• to send newsletters, updates, discount promotions, and information;
• in any other way approved by you.

Lawfulness of processing

Motion Planet relies on the following legal grounds for processing your personal data:

• Contractual obligation: to enter into and execute a contract with you (for example, to deliver a product to you that you purchased in our webshop);
• Our legitimate interests: for example, to respond to and follow up on any requests from you, or to process your user account information when you create an account on our website, to grant you the requested access.
• Your consent: for example, we always ask for your consent to send you marketing information, and by default, we do not send you marketing materials unless you have expressly agreed to this (for example, we do not send you newsletters unless you have subscribed to them). Where we rely on your consent, you always have the right to withdraw this consent at any time.
• Legal obligation: for example, to comply with applicable laws or regulations, court orders, or other legal processes.

Non-personal data

Non-personal data is information that cannot identify you or be linked to you in any way. The non-personal data we collect via this website does not identify you as an individual person and will not lead back to you. This may include data such as:

• the type of web browser software you use (for example, Internet Explorer);
• the name of the domain from which you access the internet;
• the internet address of the website from which you are directly linked to our website;
• the date and time you access our website;
• which pages you visited on our website;
• the search terms you use;
• the links you click.

More information regarding cookies can be found in the cookie policy on the homepage.

What does Motion Planet do with non-personal data?

We are always looking for ways to serve you better and improve our products, services, and website experience. We use non-personal data about you to make this website more practical for visitors. We may also use non-personal data for other business purposes. For example, we may use non-personal data or collect non-personal data to:

• prepare reports for internal use to develop programs, products, services, or content;
• customize or improve the information or services provided;

Direct marketing and informational materials.

Motion Planet may provide you with informational materials such as samples or other information about our products and services, as well as information about nature studies or the products and services of others that may be of interest to you, based on the information you have given us and that we have collected via cookies or similar techniques regarding your use of Motion Planet websites, social media, and blogs.

We ask you to sign up for or consent to the use of your personal data for this type of information, in accordance with applicable laws.

If at any time you decide you no longer wish to receive informational, commercial, or promotional information about our products and services or about the products or services of our affiliates or service providers, you can send us an email via the contact details listed below and state “UNSUBSCRIBE” in the subject line of your email. You can also use the unsubscribe procedure in any relevant message you receive from us.

Please note that if you unsubscribe from receiving promotional messages from us, we may still send you relevant information for other legal or contractual reasons, such as managing an account you may have with us, responding to your requests, executing agreements with you, or providing you with necessary legal information about, for example, product recalls.

Does Motion Planet ever share personal data with third parties?

Motion Planet only shares personal data that is necessary for the proper handling of your inquiry or order with third parties involved in the supply, home delivery, or payment. In the normal course of business, we may share certain personal data with companies affiliated with Motion Planet or with external companies we hire to perform services or work on our behalf.

For example, we may:

• use other suppliers and vendors to send products you order on our website to you. In those cases, we provide the vendor with the information necessary for processing your order, such as your name and postal address;
• share address details with parcel services such as DHL, Bpost, and GLS so they can deliver the right products to the right place;
• process payments via the Mollie platform;
• use a service provider to manage certain newsletters or informational mailings you have signed up for and to provide access to your email address for this purpose;
• use a third-party application or platform to manage and track our communications with you;
• use our affiliated companies to provide services regarding your personal data. For example, we may store your information on a secure server in a location of our affiliate in Europe or the United States. Please refer to the relevant section below for more information about the circumstances under which we may transfer your information to other countries.

In all cases, we will not share more information than necessary and we will not authorize third parties to retain, disclose, or use your information, except to provide the requested services in accordance with the purposes described above.

Please note that, depending on applicable laws, we may disclose your personal data if we believe we must do so to comply with a law, regulation, court order, legal request, or government request. In the unlikely event that our company is acquired in whole or in part by a third party, your information may be transferred to the new business owner to the extent this is relevant to the business in question and subject to the appropriate safeguards being in place.

Furthermore, we may use and disclose your personal data to third parties as necessary to:

• enforce this privacy statement and other rules regarding your use of this website;
• protect our rights or property;
• comply with a law or regulation, court order, or other legal process;
• investigate cases of suspected fraud or illegal activities

Do we transfer personal data to other countries?

Except in cases where you specifically give consent, we do not transfer your personal data collected on this website outside the EU.

Our third-party provider, Google Analytics (GA), only processes your personal data in the US if you consent to the use of Google Analytics when using the website or webshop. Please refer to our cookie policy for more information.

How long do we keep your personal data?

We only keep your personal data as long as necessary to fulfill the purposes for which we may use it, as described in this privacy statement.

• For example, if you inform us that you no longer wish to receive a newsletter from us, we will immediately remove your email address from our mailing list;
• If you participate in a program via our website, we will delete the personal data provided as part of that program within a reasonable period after completion (a reasonable period is normally, for example, six months after completion, unless we have legitimate reasons to keep some information longer (e.g., if necessary for validation or to meet retention obligations));
• If you purchase an item with a warranty period, we will keep your data as long as the warranty term lasts so that we can apply the warranty to damaged or faulty materials;
• Payment platform Mollie does not keep your personal data longer than the mandatory legal term or, if such a mandatory legal term does not apply, no longer than strictly necessary for realizing the objectives for which your personal data were obtained.

What happens if the privacy statement is changed?

This privacy statement was last revised on November 13, 2020. We may change this privacy statement at any time and for any reason. If we decide to make material changes to our privacy statement, we will post a notice on the homepage of our website for a certain period after the change has been made. We encourage you to review this privacy statement with every visit to the website.

Are there special rules about children’s privacy?

We value the protection of children’s online privacy. We will not knowingly collect any personal data (such as a child’s name or email address) from children under the age of 16 without the consent of someone with parental authority. If you believe we have otherwise collected personal data from someone under the age of 16, please contact us.

What about website security?

Security is very important to us. We also understand that security is important to you. We use standard measures to protect your personal data from loss, misuse, unauthorized access, disclosure, alteration, or destruction. Although no website or email transmission is 100% secure, we encourage you to think carefully about what information you send or request via
email and to take appropriate measures such as keeping usernames and passwords secret.

Your rights

You have the right at any time to access, adjust and, where applicable, erase your personal data and the right to restrict the use of your personal data in compliance with applicable laws.

You also have the right at any time, based on your specific situation, to object to any use or processing of your personal data that we have based on our legitimate interests.

These requests can be sent via privacy@motionplanet.be or in writing to:

Motion Planet bv
Industriestraat 5
8755 Ruiselede
Belgium

Please note that we may ask you to show proof of identity (such as a copy of your identity card or passport) before we can fulfill your request.

If we have based the collection or use of your personal data on your consent, you also have the right to withdraw your consent at any time in the same way it was provided or by sending a request in the manner mentioned above.

You can also at any time, without cost and without any justification, unsubscribe from direct marketing campaigns and ask to no longer receive promotional material, as described above.

You can contact our privacy team via privacy@motionplanet.be.

If you are not satisfied with how your request is handled by us, you can contact our data protection authority.
See further: www.dataprotectionauthority.be/citizen

How can you contact Motion Planet?

If you have questions or comments about this privacy statement, please contact us via email at privacy@motionplanet.be or via our website or via telephone at the number 0476 49 09 04 or via post addressed to Motion Planet, Industriestraat 5, 8755 Ruiselede.